Frequently Asked Questions (FAQ)


1. What are kiln-dried hardwood logs?

Kiln-dried hardwood logs are logs that have been dried in a kiln to reduce their moisture content to below 15%. This process ensures the logs burn more efficiently, produce more heat, and generate less smoke and creosote buildup compared to seasoned or air-dried wood.

2. Why should I choose kiln-dried logs over seasoned logs?

Kiln-dried logs offer several advantages over seasoned logs. They have a lower moisture content below 15%, which ensures easier lighting and more efficient burning. They produce a higher heat output because drier logs generate more heat, effectively warming your home. Additionally, they offer a cleaner burn with less smoke and soot, resulting in reduced creosote buildup in your chimney. Kiln drying also provides uniform dryness, ensuring consistent performance.

3. What type of wood are your logs made from?

Our logs are made from 100% premium oak hardwood, known for its high heat output and long-lasting burn. Oak is dense and provides a steady, reliable source of heat.

4. What is the size of the logs?

The logs are cut to an optimal size of 22–25 cm (±30 mm), making them ideal for most wood-burning stoves and fireplaces.

5. Do the logs come with kindling?

Yes, each purchase of approx 1m³ of logs includes a 2.5 kg bag of high-quality kindling to make starting your fire quick and easy.

6. Whats the volume of the crate?

The crate holds approximately 1m³ of logs. This is equivalent to nearly x2 builders bags.

7. Are your logs sustainably sourced?

Absolutely. We are committed to environmental sustainability. Our logs are responsibly harvested from certified forests, ensuring minimal impact on the environment.

8. Are the logs Ready to Burn certified?

Yes, our logs are Ready to Burn certified, meeting stringent quality standards for immediate use and efficient burning.  

Kiln Dried Oak Logs view 1Kiln Dried Oak Logs

 

9. How should I store the logs upon delivery?

We recommend storing the logs in a dry, well-ventilated area, preferably under cover to protect them from moisture. Proper storage maintains the low moisture content and ensures optimal burning performance.

10. Do you offer nationwide delivery?

Online orders are currently available for PH1, PH2 and PH3 postcode areas only.
However, we do deliver nationwide by quotation. If you are outside these postcode areas, please contact us directly at sales@kilndriedhardwood.co.uk and we’ll be happy to help.

11. How long does delivery take, and what are the shipping charges?

Online delivery is currently available for PH1, PH2 and PH3 postcode areas only.

  • Delivery timeframe: Typically 2–4 working days from order confirmation

  • Delivery charge: £25 per unit (excluding VAT)

  • VAT on delivery: Charged at 20%

For customers outside PH1, PH2 and PH3, we can arrange nationwide delivery by quotation. Delivery times and costs will vary depending on location and order size.

If you are outside our online delivery area, please contact us directly at
sales@kilndriedhardwood.co.uk and we’ll be happy to provide a tailored quote.

12. What payment methods do you accept?

We accept major credit and debit cards and online payment options through our secure checkout process.

13. How do I place an order?

You can place an order directly through our website by adding the desired products to your cart and proceeding to checkout. Alternatively, you can order by phone at 01738 317600 or email us at sales@kilndriedhardwood.co.uk.

14. What if I have an issue with my order?

Customer satisfaction is our top priority. If you encounter any issues with your order, please contact us immediately at 01738 317600 or email sales@kilndriedhardwood.co.uk, and we will resolve the matter promptly.

15. Do you offer returns or refunds?

If you are not satisfied with your purchase, please contact us within 14 days of delivery to discuss returns or refunds. Products must be returned in their original condition.

16. How can I contact you for more information?

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